About

Cases

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About

Cases

Resume

Software:
Product Management

Software:
Product Management

Software:
Product Management

Change request management

Rules parameterization

Optimized workflow

Change request management

Rules parameterization

Optimized workflow

Change request management

Rules parameterization

Optimized workflow

RESULTS

Time reduction in request and correction of orders. Decrease in late fees.

Time reduction in request and correction of orders. Decrease in late fees.

Time reduction in request and correction of orders. Decrease in late fees.

The product management software was developed for Thales via "Incentive to Computer Science Law". Our work was to review the workflow and propose an automated solution to manage Change Requests. With the implementation, we were able to reduce the time it takes to fill out a request, reduce errors, facilitate tracking, and reduce fines for delays caused by printing errors.

The product management software was developed for Thales via "Incentive to Computer Science Law". Our work was to review the workflow and propose an automated solution to manage Change Requests. With the implementation, we were able to reduce the time it takes to fill out a request, reduce errors, facilitate tracking, and reduce fines for delays caused by printing errors.

30 %

Decrease in correction time

Decrease in correction time

87 %

Reduction in late fees

Reduction in late fees

82 %

Reduction in typing errors

Reduction in typing errors

Technical Specifications

Client

French company that sells information systems and services for the aerospace, defense, and security industries. We operate in the smart card sector. The sector in question manufactures the chip, prints, records the data, handles and dispatches cards from various operators.

The Project

System for management and monitoring of Change Requests requested by the operator. These changes can be card color, information location, material, printing type, envelope format, advertising materials, delivery method, among others.

Delimitations

Project funded by tax incentive law. This implies having detailed deliveries at the time of the proposal, before having the problem well-defined.

Team

1 UX Designer 1 Project Manager 2 Front End 2 Back End 1 QA

Timeline

5 Months phase 13 months phase 2

My role in the team

My role is to create designs that help users achieve their goals.

For this, I rely on design principles, business rules, and technological constraints.

I also use human-centered design.

My role is to create designs that help users achieve their goals.

For this, I rely on design principles, business rules, and technological constraints.

I also use human-centered design.

Personas

After initial interviews and study of the documents provided, we understood the main tasks and pain points of the people for whom we were designing.

The CS and NPI sectors.

After initial interviews and study of the documents provided, we understood the main tasks and pain points of the people for whom we were designing.

The CS and NPI sectors.

Tasks

Client requests Change Request

Customer service translates the request and sends it to NPI

NPI evaluates feasibility and requests correction or sends it to production

Factory produces and sends to the customer

If delivery takes more than 5 business days, a late penalty is charged.

Client requests Change Request

Customer service translates the request and sends it to NPI

NPI evaluates feasibility and requests correction or sends it to production

Factory produces and sends to the customer

If delivery takes more than 5 business days, a late penalty is charged.

Pain Points

Multiple softwares used

Multiple spreadsheets

VBA to generate outdated form

Hundreds of daily emails for control

Production errors due to lack of change dependency

Delay in order correction

Fines for late delivery

Multiple softwares used

Multiple spreadsheets

VBA to generate outdated form

Hundreds of daily emails for control

Production errors due to lack of change dependency

Delay in order correction

Fines for late delivery

User journey

The CS department receives customer requests. It translates the necessary codes and sends them to the NPI department. The NPI department checks if the requests can be executed. If an error occurs, the request goes back to the CS, which restarts the work. After the corrected requests, the CS sends them back to the NPI, which restarts the information review. Once the request is approved, it goes to the factory to be printed. Any error with the codes sent, the entire flow must be reviewed.

The CS department receives customer requests. It translates the necessary codes and sends them to the NPI department. The NPI department checks if the requests can be executed. If an error occurs, the request goes back to the CS, which restarts the work. After the corrected requests, the CS sends them back to the NPI, which restarts the information review. Once the request is approved, it goes to the factory to be printed. Any error with the codes sent, the entire flow must be reviewed.

Email reduction

Request and track Change Requests in one place

Request and track Change Requests in one place

Request and track Change Requests in one place

Manage your Change Requests in one place

Track the status of your request

Offer support to a colleague when necessary

Download to assemble your reports

Co-creation

As the finalization of the understanding process and the beginning of the Ideation process, we visited the factory in person and co-created with the key stakeholders.

As the finalization of the understanding process and the beginning of the Ideation process, we visited the factory in person and co-created with the key stakeholders.

Reduction of Errors

Optimized to avoid typing errors

Optimized to avoid typing errors

Optimized to avoid typing errors

Avoid typing errors

Integrated system with the database that prevents the request of non-existent codes

Integrated system with the database that prevents the request of non-existent codes

Ease in correction

Request for partials to decrease the correction time

Request for partials to decrease the correction time

Print Preview

If the correct parts can be printed, the work will be advanced.

If the correct parts can be printed, the work will be advanced.

Parameterized warnings

Custom alert programming according to selected categories

Custom alert programming according to selected categories

Data standardization

At this moment, the flow of information and permissions was also created.

We decided which information could be selected, which should be typed, and what the appropriate format would be for the factory software to be able to read the information sent.

At this moment, the flow of information and permissions was also created.

We decided which information could be selected, which should be typed, and what the appropriate format would be for the factory software to be able to read the information sent.

CARACTERÍSTICAS

Software:
Product Management

Software:
Product Management

Software:
Product Management

Online Forms

Update, distribution, and integration with database.

Partial approval

Production advance and ease of correction.

Dashboard

Monthly metrics tracking and easy export for reporting purposes.

Status tracking

Visual segmentation to reduce response times.

Item registration

Possible selection and autocorrect for item registration to prevent typing errors.

Item request

Request for items to be created integrated with the Change Request, to reduce waiting times and not block production.

Programmable dependencies

Programmable notices about item dependencies, to avoid printing errors and delays.

Programmable notices

Programmable notices about changes in stock materials. They only appear when the item is selected.

Metrics

In addition to reducing the time to build the Changes Request, the new system also drastically reduced the time for correction, which enabled the reduction in time and, consequently, in fines.

In addition to reducing the time to build the Changes Request, the new system also drastically reduced the time for correction, which enabled the reduction in time and, consequently, in fines.

RESULTS

30 %

Decrease in correction time

Decrease in correction time

87 %

Reduction in late fees

Reduction in late fees

82 %

Reduction in typing errors

Reduction in typing errors

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